Manage My Membership
Our Self Service Membership Resources
Managing your membership with us is easy via our Active World membership app. See our handy resources and how-to guides below to manage your season membership or passes.
If you are a current member, please download our membership app to get started.
Validate My Concession Membership
If you hold a concession rate membership or pass, you will need to present your valid government issued concession card to our reception team or upload to your account via our Active World app. See below for app instructions.
In Australia, valid government concession cards include the Pensioner Concession Card (PCC), the Commonwealth Seniors Health Card (CSHC), and various Department of Veterans Affairs (DVA) cards.
Suspend my Membership
Heading on holidays or looking to just take a break, suspending your direct debit membership is easy via our Active World membership app. See the how to steps in our guide below.
Suspension conditions: All direct debit memberships can be placed on suspension for $5 per week for a minimum 2 weeks and a maximum 6 weeks per year. At least 1 days notice is required.
If you are suspending your membership due to medical reasons, please submit a Medical Suspension Request form and attach your Medical Certificate for our staff to help you place your membership on hold for $0.
Cancel my Membership
We are sorry to see you are looking to cancel your direct debit membership with us at Goomeri Swimming Pool.
We have removed the hurdles to cancelling your membership. Simply fill out the Cancellation Request Form below.
Cancellation conditions: A 30 days notice period is required on all memberships. You will continue to have access to our venue until your 30 days have ended.